Showing posts with label Flight Reviews. Show all posts
Showing posts with label Flight Reviews. Show all posts

Thursday, November 6, 2014

#TBT Trip Report - Cathay Pacific First Class To Hong Kong and Macau To Ring In The New Year

While most people spend Thanksgiving and Christmas holidays at home with their families, we've typically used those times to travel. This year will be no different, with a short trip over Thanksgiving weekend to Europe planned.

Last year, we booked a last-minute trip to Hong Kong and Macau where we enjoyed a front-row seat to the amazing fireworks over Victoria Harbor from the Grand Hyatt Hong Kong. The full trip report links are below, and the post below starts with our First Class flight aboard my favorite airline, Cathay Pacific.
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We would have preferred to catch the night time flight but weren't able to get seats on the smaller 77W, so the daytime 747 it was. Like a kid on Christmas day I woke up excited to try out another new airline. Our flight was at 11:50am and we arrived at the airport around 9:30am. Check-in was very quick, and we headed over to the "A" side of the international terminal where I had actually never been before.

By now I know Terminal 3 and International Terminal G like the back of my hand, but today I actually had to read and follow the signs which took us up the escalator and down the hallway to the CX lounge. We were one of the first passengers to arrive and the lounge felt very new and fresh as I believe it was recently remodeled. There was a little bit of food set out at the buffet, as well as a noodle bar where I had a bowl of wonton noodles and dan dan noodles which were both just OK.

Cathay Pacific lounge at SFO






Buffet spread


Not much of a view from the lounge, just a single Korean Air plane


We headed toward the gate around T-60 so that we could stretch our legs and do a bit of shopping in the terminal before getting on the long flight. As we were leaving, the lounge agent said "please wait sir, your flight is not ready for boarding yet" which is a similar reaction that we've gotten when leaving the lounge prior to boarding commencing for our flight. I guess that most first/business class passengers have the mindset of wanting to be able to wait until the last possible minute to board, but for me I'm perfectly happy being one of the first people to board which gives me more time to relax and get settled in (of course much to my wife's chagrin).

We arrived at the gate and an announcement was made that *gasp* boarding would be delayed by 10 minutes. The number of sincere apologies for this delay, you would have thought that the plane was several hours delayed or even cancelled. Perhaps I'm just used to standard boarding procedures with domestic airlines, where only a 10 minute delay in boarding would be a blessing.

We headed on board and were escorted to our seats 1A and 1K. As much as I enjoy reading FT trip reports, I guess I will say that part of the excitement of entering a new cabin for the first time is diminished as I basically knew exactly what to expect for the flight, all the way from the seat to the IFE to the food and even to the amenity kit/pajamas. But that's not to say that I still very much enjoyed experiencing all this for the first time.

The cabin load was only 4/9 for the flight and even though the suites don't have doors, 1A and 1K felt extremely private, yet close enough to still feel like we were traveling together. During the boarding process, pajamas and amenity kits were distributed. Cathay just switched from the Shanghai Tang pajamas to the new Pye pajamas which were amazing. The material was very comfortable and felt like it was very high quality. As an added bonus, there is a slip inside the pajama bag for a free gift at any Pye store, and we picked ours up at the store in Hong Kong inside Pacific Place which was a nice boxed set of 5 pocket squares. The amenity kit is Zegna branded but the contents were a bit underwhelming.

General impressions about the first class product were that it felt warmer than Emirates, and the seat width was fantastic and was the first we've come across that matched the seat we had on Singapore. But the suite is definitely more low-tech than some of the other first class products we've tried. It would have been nicer to have a little bigger TV screen, and the IFE offerings were just ok, but may have been influenced by the fact that we had been traveling just the month before and had seen most of the movies already.

Being a day time flight, I expected to be up for most of the ride and actually ended up staying up the entire time as I just couldn't get myself to fall asleep. Part of it was the fact that the cabin was just too hot , but I think that's par for the course on most of the flights I've been on. Also, the mattress padding wasn't particularly comfortable.

Anxiously waiting at the gate to board


First class cabin


Seats 1A and 1K


Seat width matches that of SQ's


IFE screen


Seat and IFE controls


Storage compartment for headphones


Pye pajamas




Free gift, make sure not to throw away the slip


Zegna amenity kit for men


Trussardi amenity kit for women


Great views after take-off


View of the office, much happier where I'm currently sitting


Just like taking a road trip down Highway 1

Menus were passed out and we were very excited for the lunch as we've heard the food on CX is a highlight. We each started with caviar, then had the Chinese ginseng soup, scallop salad, and then for me back to the Asian menu for the chicken and abalone entree which was fantastic. The wife had the herb-crusted sea bass and really enjoyed it. Lastly, we finished up with cheese, dessert, and then tea and pralines.

Service throughout lunch was extremely attentive and efficient, with the pacing determined by each person, not at the slowest eater in the cabin's pace which can happen at times. The perfect example of this, was that since I'm an extremely fast eater, I finished my entire meal just as my wife was starting her entree. Normally, we will always be +/- 1 course from each other, which means that I'm often waiting around for long periods of time for my next course.

Menus


Lunch, snack, and dinner menu




Wine menu




Champagne and nuts to start


Caviar


Chinese ginseng soup


Scallop salad


Sea bass


Chicken and abalone


Cheese


Berries and cream dessert


Pralines and milk tea


After lunch I requested turn down service and got comfortable for the remainder of the flight. Since it was a daytime flight and I have trouble sleeping on planes in general, I pretty much gave up on trying to take a nap. A few hours later I had a snack of the hot pot rice which was really delicious, and ice cream.

I had burned through all of the movies I wanted to watch on the IFE system, but had come prepared with my own entertainment and watched a movie and a few episodes of Summer Heights High on my iPad. About 2 hours out from HKG, dinner was served which consisted of some fruit, and for my entree I had the pork chop which was again very delicious. I had some cake, pralines, and one last Hong Kong milk tea to finish.

Turn down service


Mid-flight snack


Hot pot rice


Cathay Delight, really good


Pork chop


Mango cake


Overall, we really enjoyed our first flight on Cathay. We both felt that the food was probably the best we have ever had on board a plane, and the service was very attentive but not quite as warm as what we had experienced on SQ or EK. The only negative was that the suite just felt so dated and low-tech compared to the others we've experienced recently, otherwise CX very well may have shot to the top of our lists. So for now, the king stay the king, and SQ still sits atop the totem pole for both of us.

Tuesday, October 28, 2014

Trip Report: Cathay Pacific Business Class Dubai to Los Angeles via Hong Kong

***This is part 17 of my "Camels, Bats, and Bloggers" trip report detailing a recent trip to Dubai and Seychelles, with a final stop in Las Vegas to attend the 2014 BAcon conference hosted by BoardingArea***

1. Introduction - Camels, Bats, and Bloggers
2. Emirates Lounge at SFO
3. Emirates First Class San Francisco to Dubai
4. Conrad Dubai
5. Old Dubai, Ski Dubai, and At the Top
6. Emirates Terminal B First Class Lounge at DXB
7. Emirates First Class Dubai to Mahe, Seychelles
8. Four Seasons Seychelles
9. Air Seychelles Economy Class Mahe to Praslin
10. Raffles Praslin Seychelles
11. Island Hopping - La Digue
12. Island Hopping - Praslin, Cousine, Curieuse, St. Pierre
13. Hilton Seychelles Northolme Resort and Spa
14. Emirates Business Class Mahe, Seychelles to Dubai
15. 7-Star Luxury at the Burj Al Arab
16. British Airways Lounge at DXB
17. Cathay Pacific Business Class Dubai to Los Angeles via Hong Kong
18. 2014 BAcon Conference in Las Vegas + Mandalay Bay Hotel
19. American Express Centurion Lounge at LAS
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We had already taken one step closer to home from the Seychelles to Dubai, but now it was really time to head back. The direct flight from the West Coast to Dubai is already long enough at 16 hours, but we were going to take the even longer route via Hong Kong that would add another 8 hours in transit.

Before this year I had actually never flown Cathay Pacific, but within the past 12 months it's been the airline I've flown the most. While the First Class product may not be as extravagant as other airlines such as Emirates, we found that's it been consistently excellent.

But in my opinion, Cathay Pacific's Business Class product is where they really shine, and it's one of the very best in the market today. Today's flight would be similar to our return from the Maldives on Cathay Pacific earlier this year, starting with a ride on the Airbus A330-300.

Quick aside on trip reporting - at times it can actually be hard to sit back and enjoy yourself in the moment, because you're so consumed with capturing every single detail. More than anything, what I really enjoyed about these flights is that I'd taken them before. With all the previous photos and experiences in my back-pocket to lean on, there was no longer a sense of needing to stay alert, which in turn allowed me to enjoy myself more.

We headed over to the gate just as boarding was starting. From the looks of it, DXB-HKG is a heavy business travel route with the Business Class cabin at full capacity.


Our ride to Hong Kong

Since I had booked the trip several months out, I was able to get seats in the mini-cabin from rows 19-21. Since this is partitioned off from the larger Business Class cabin and Premium Economy sections, it's extremely quiet and private and would highly recommend getting seats here if available.

A330-300 seat map

Without the Dom and caviar that you get in First Class, Business Class comparisons across airlines boils down to the seat. And Cathay's are top-notch, featuring the reverse herringbone 1-2-1 configuration. The seats are extremely comfortable and private, and stretch out into a complete 180 degree flat bed.

And the best part about these seats are that they are as wide as you can find out there. In fact, the Cathay Pacific Business Class seats at 21" are actually wider than the 20.5" you get in Emirates First Class on the 777-300ER!


One little detail that makes all the difference in the world is the wedge that sticks out diagonally from the seat near the armrest. It can be raised or lowered based on your preference, and provides that extra little bit of space that you need to maneuver and shift while sitting, or to sleep comfortably on your side.



Even though I admittedly watch a lot of TV and for the most part am caught up on the latest blockbusters, I was still disappointed in the IFE selection on our flights. There was literally nothing that I wanted to watch and luckily had brought backup IFE on my iPad which was loaded with all the Sons of Anarchy I needed to fill the 24 hour journey.


The IFE and seat controls are simple but effective, and in some ways I like the idea of the tactile controls as opposed to dealing with the complexity of a fancy system.


The footrest provides plenty of space and there is more than enough space in front of you to place a bag as well as your shoes.


Since we hadn't eaten much that day and the lounge food wasn't very appealing, we were looking forward to a proper meal. And since we had been traveling for 2 weeks in the Middle East and Africa, I had a huge craving for In-N-Out Burger, Mexican food, or Asian food. Given that we were on an Asian carrier, understandably the last one was the only craving that I was able to satisfy for now.



Dinner service started about an hour after takeoff, and consistent with our previous flights, the food on Cathay Pacific is a true highlight. I would take these meals over the food served in Emirates First Class any day.

First up was the prawn appetizer, salad, and garlic bread.


I chose the red snapper in sweet and sour sauce for my entree and was as happy as could be, it was absolutely delicious.


To finish up, cheese and then the chocolate mousse cake. The food was excellent, and really my only gripe was that service was a bit slow, with meal service taking around 2 hours from start to finish.



There was only 3-4 hours of flight time left, and we dozed off for a the remaining few hours before landing at HKG where we had an upcoming 4-hour layover. I won't bore you with the details, since we literally repeated the layover we had in May, which was spent showering, relaxing, and eating at The Wing lounge.

The internet speed at the Cathay Pacific lounges was blazing fast, and I only wish that all lounges could provide similar speeds. We were able to make calls and video chat with no issues.

At this point we had basically pulled an all-niter, and in general were just exhausted from the 2-week trip. Other than the fact that our flight from Hong Kong to Los Angeles was on a different plane (Boeing 777-300ER) and twice as long as our flight from Dubai, it was essentially the same experience.
 
So I did something I've never done before in my life...I actually passed on the opportunity to eat on-board the flight! For people that know me, they know how crazy tired I must have been since I just don't miss out on any opportunity to eat.

But again, the beauty of being on a flight that I had taken multiple times was that I didn't like I was missing out on anything. Immediately after boarding the Benadryl went down the hatch, earplugs and eye shades went on, and 30 minutes later I was out like a rock for a glorious 10 hours of barely-interrupted sleep.

Next thing I knew we were just a couple hours out from LAX and the second meal service was about to start. No chance that I would miss this one.



Breakfast started with some fresh fruit, along with a croissant.



I always go for either the congee or dim sum for breakfast on the Cathay flights, and flipped a coin to decide. Dim sum it is.



I spent the last hour shaking out the cobwebs in my head, and arrived at LAX as rested as one can possibly be after a 12 hour Trans-Pacific flight. Overall, another fantastic flight aboard Cathay Pacific and I can't wait to fly them again.

P.S.We really need to work on our Global Entry pictures, can two people look any more suspicious than this?