Showing posts with label British Airways. Show all posts
Showing posts with label British Airways. Show all posts

Monday, November 10, 2014

The British Airways Companion Ticket Is Worthless From The West Coast

On the surface, the British Airways 2-for-1 Travel Together certificate that comes after spending $30,000 or more in a calendar year on the Chase British Airways credit card sounds like a fantastic deal.

While many people find Avios most useful for short-haul domestic tickets which only cost 4,500 miles each way, in general I prefer to use my miles for long-haul premium cabin flights. So in theory, this certificate is exactly the type of thing that would appeal to me, since I'd be able to save 150,000 miles for example on First Class flights from San Francisco to London.

While the certificate is good for 24 months, I'm quickly approaching the expiration date for mine. I've been trying desperately to find a good use for it over the past year, but am at the point where I'm going to give up and let it expire. Here's why.

The rules and restrictions

The British Airways certificate comes with some very restrictive rules that make it both hard to use and cost-prohibitive. Here are some details from the terms and condition:

"The Travel Together Ticket (voucher) allows the main BA/Chase account holder, when making a return flight booking using Avios, to book another seat on the exact same journey for a companion without having to pay the Avios flight price for that Companion. Taxes, airline, government, or other separately charged fees and charges must be paid by Member redeeming the voucher and is payable at time of booking"

A lot of words here, but the main takeaway is that you have to pay fuel surcharges on both tickets, which can be substantial. Let's look at what the surcharges would amount to on a SFO-LHR First Class ticket for example:

Each leg in First Class comes out to $479.60 per person, or an astonishing $1,918 round-trip for two people! To put that in perspective, over the past couple months you could easily find paid Business Class tickets for a similar route for as low as ~$1,500. Additionally, those tickets would earn both elite and redeemable miles, and were widely available on almost any date.

So in essence, you'd be purchasing 150,000 miles by using the companion pass for $1,918 which is a rate of roughly 1.3 cents-per-mile (CPM). It's worth nothing that at times that have been up to 50% transfer bonuses to Avios from American Express Membership Rewards, and in that case would effectively bring the cost of "purchasing" Avios down to just 1.0 CPM.

In itself, that's not a bad deal at all, if you're able to find availability.

Where's the availability?

"All travel must originate in and return to the US. The voucher cannot be redeemed for travel with BA’s franchisees, code share partners or oneworld Alliance members."

This is perhaps the nail in the coffin in terms of finding a practical use for the certificate. In short, you can only use the pass for travel to/from the US, and it must be on British Airways flights - no codeshares with other partners, including American Airlines, are allowed.

"The voucher will be issued in the name of the main BA/Chase Credit card account holder, who must travel on any voucher."

On top of that, you must be one of the two people traveling, which means that unfortunately you cannot use it for others.

So how does availability from the West Coast look like? Let's look at a few examples - there's no availability for close-in flights from SFO to LHR:



And nothing from either SFO or LAX to LHR several months out in March/April:




Even if you're able to plan 10-11 months in advance, there's still nothing!


Adding it all up

So if you live in the West Coast and are determined to use the certificate, you'll essentially to make your way Eastbound to other US gateways. For example, from ORD and JFK there is some decent award availability for both close-in bookings and further out in March/April 2015 for example. But even then, finding availability for both the outbound and return flights within a specific window of time isn't easy. You'll have to be extremely flexible.



Since the companion certificate does not cover non-British Airways flights, you are left on your own to pay for the cost of getting to gateways such as ORD or JFK. Even if you're able to plan in advance, round-trip airfare for two can easily cost $500-$600.

And on top of that, for a crazy risk-averse traveler like myself, flying on two separate tickets and facing IRROPS isn't something I'm willing to deal with, so depending on the flight schedule I'd likely find myself arriving the night before and booking a hotel.

When you add up all those costs and also take into account the availability of cheap Business Class fares, it simply does not make sense for West Coast flyers to utilize the British Airways Travel Together Certificate.

I'd love to hear from others who have successfully used the companion ticket, is there anything I'm missing?

Friday, October 24, 2014

Trip Report: British Airways Lounge at DXB

***This is part 16 of my "Camels, Bats, and Bloggers" trip report detailing a recent trip to Dubai and Seychelles, with a final stop in Las Vegas to attend the 2014 BAcon conference hosted by BoardingArea***

1. Introduction - Camels, Bats, and Bloggers
2. Emirates Lounge at SFO
3. Emirates First Class San Francisco to Dubai
4. Conrad Dubai
5. Old Dubai, Ski Dubai, and At the Top
6. Emirates Terminal B First Class Lounge at DXB
7. Emirates First Class Dubai to Mahe, Seychelles
8. Four Seasons Seychelles
9. Air Seychelles Economy Class Mahe to Praslin
10. Raffles Praslin Seychelles
11. Island Hopping - La Digue
12. Island Hopping - Praslin, Cousine, Curieuse, St. Pierre
13. Hilton Seychelles Northolme Resort and Spa
14. Emirates Business Class Mahe, Seychelles to Dubai
15. 7-Star Luxury at the Burj Al Arab
16. British Airways Lounge at DXB
17. Cathay Pacific Business Class Dubai to Los Angeles via Hong Kong
18. 2014 BAcon Conference in Las Vegas + Mandalay Bay Hotel
19. American Express Centurion Lounge at LAS
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After spending the morning at Wild Wadi water park, we soaked in our last few moments at the Burj Al Arab before packing our bags and continuing the long journey home.

With a 5:10PM departure, we left the hotel around 2PM since the afternoon traffic can be quite bad in Dubai. We jumped into a taxi, and 50 AED and only 30 minutes later we arrived at Dubai International Airport.

We had been through DXB a handful of times already, but each time we had been flying Emirates. Emirates is truly the king, or sheikh in the case, of DXB airport, and has exclusive use of Terminal 3.

Cathay Pacific, along with many of the other non-Emirates airlines, fly out of Terminal 1, which almost felt like an afterthought. It's pretty clear that Terminal 3 has gotten all of the state-of-the-art upgrades, and it was a simple check-in and security experience at Terminal 1.

Then there was a long walk, like a seriously long walk, to the gates. I've had some long walks at airport such as HKG, but this one was truly a marathon that clocked in at well over a mile based on my wife's Fitbit.

Cathay Pacific only runs 2 flights per day through DXB, and therefore has no need for their own lounge, and share with the British Airways lounge.

After our previous experiences at the Emirates lounges at DXB, this was a very abrupt return back to reality. Not to say anything bad about the British Airlines lounge, other than the fact that it was a perfectly comfortable and typical airport lounge experience that you'll find at most airports around the world.

The seating area is actually on the smaller size, but didn't really fill up even as we got closer to departure.



There were several hot food, soup, finger sandwiches, and other snacks to choose from, along with a wide assortment of drinks. The hot food and sandwiches were pretty mediocre, so we decided to hold out for a proper meal on-board our flight.



While food and drinks are nice, what I really want out of a lounge is a clean bathroom and fast wifi. The British Airways lounge had the clean bathroom down, but the wifi was ridiculously slow to the point that it was unusable.

Overall, the British Airways lounge at DXB was a perfectly nice and comfortable lounge, but is a notch below it's counterpart at SFO, and several steps below the lounges offered by Emirates. While it doesn't make sense to choose an airline simply based on the lounge experience, it's pretty clear that when traveling through DXB, flying Emirates has its advantages over other airlines.

Friday, May 16, 2014

Back to the Islands: Korean Air First Class SFO-ICN, British Airways lounge at SFO

1. Introduction
2. Korean Air First Class SFO-ICN, British Airways lounge at SFO
3. Eating our way through Seoul + Park Hyatt Seoul
4. Korean Air First Class ICN-CMB-MLE, Korean Air First Class Lounge at ICN
5. Back to the Islands: Cocoa Island by COMO
6. Cathay Pacific Business Class MLE-HKG-SFO, CX lounges at HKG
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Our flight was scheduled for departure at 1:30pm so we left for the airport around 11am and arrived to the check-in counter by 11:30am. I had already checked-in online so they just verified the credit card used for booking as well as my return itinerary since I had only booked a one-way on Korean Air to the Maldives.

The A side of the international security was very empty and within minutes we were at the British Airways lounge which is shared with Korean Air. The lounge feels very new with open space and lots of natural light. There are two seating areas, one for Business class and a separate one for First class passengers. Each has a pretty decent selection of food (soup, sandwiches, cookies) and drinks.

This was definitely one of the nicer domestic lounges I've been to, and one of the best parts is being able to board directly from the lounge. The only other time we've been able to do this was from the Emirates First Class Terminal in DXB and it makes the whole boarding experience so much less hectic - hopefully this is something that more and more airlines will adopt.

British Airways lounge at SFO - Business Class area






First Class seating area




View from the lounge - our ride to ICN


Boarding straight from the lounge


We boarded and were shown to our seats, 2D/G. There are 8 F seats in the cabin and the load was very light today. In fact, we were the only customers, with the 2 seats in front of us reserved for crew rest, so we basically had the cabin to ourselves.

This was actually our 2nd time in Korean Air F, the 1st coming on our return home BKK-ICN-SFO as part of the the ex-RGN round 1 fares. Back then I was still a budding trip reporter and it was only the 2nd F flight I'd ever taken.

Now with a few more flights under my belt, I'm glad that I had another chance to experience Korean Air and I absolutely loved it. The food and service were among the best we've ever had, just the right amount of warmth and proactivity without feeling like they are always keeping an eye on you. At a couple points during the flight it almost felt like they read my mind. In one instance I was ready for a snack, and before I could push the call button the flight attendant showed up with freshly baked cookies. No way I could say no to that!

In my opinion there are only a couple of things that are holding them back from being among the cream of the crop. First is the hard product which reminds me a lot of the TG A380 F suite - certainly good but not world class. There's more than enough space and the bed is quite comfortable, but there isn't a lot of privacy. Also the IFE really didn't have much of a selection of movies, and there is only 1 bathroom which became a bit hectic just between the 2 of us and the crew. Can't imagine what it would be like with a full crowd.

Korean Air Kosmo Suite








IFE controller


Reading lamp


Seat controls


Shortly after take-off the flight attendants came by to pass out pajamas and amenity kits. Both were the same brands that we had received on our flights a couple years ago.





The first meal was lunch and it was spectacular. It started with a small amuse bouche, followed by caviar service (including a proper caviar spoon for the purists), a delicious soup, hand-prepared salad from the cart, and delicious tenderloin of beef that was a true medium rare as requested. This was then followed by cheese, fruit, and lastly red velvet cake with ice cream.

At the end of the meal I honestly couldn't move and food coma set in immediately. I requested turn down service and got comfortable but just couldn't sleep as the cabin was way too hot. Why don't seats these day have air vents!? I ended up tossing and turning for a couple hours before giving up on trying to sleep.

Lunch menu


Snack/Dinner menu


Table setting


Amouse bouche


Breads


Caviar service


Potato cream soup


Salad - love that it has anchovies


Beef tenderloin - perfect medium rare


Cheese selection


Red velvet cake


So instead of sleeping I did the next best thing, and got right back to eating. The snack menu has just a couple options with ramen and cookies, and I sampled them both. The flight attendants were great at checking in at regular intervals and always making sure we had refills of bottled water throughout the flight.

Turndown service, really comfortable bedding


Ramen snack, spicy!


Before landing we had one more which was much smaller but again really delicious, highlighted by the sea bass.

I'm a sucker for a good focaccia


Chilean sea bass with purple cauliflower


As you can tell, I'm a huge fan of Korean Air, and overall we had a fantastic flight. Between the quality of the flight and the wide open availability of premium award space, this has become the primary destination for my Chase UR points.

Friday, January 10, 2014

Honeymooning RTW in 21 Days: London to San Francisco: British Airways First Class


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And now, for the not-so-epic finale to our honeymoon. It feels like there's been a good amount of criticism lobbed at British Airways recently, so I don't really feel the need to pile on too much for a couple of reasons.

The first is that this was my first ever flight on BA, and with only a singular data point the actuary in me won't allow myself to draw any broad conclusions about the airline as a whole. The second is that I don't function well on little to no sleep, and this being the last flight on the tail end of already ~30 hours in transit, I looked like an extra on the set of the Walking Dead as I was in a complete zombie-like trance for the majority of the flight (which explains the lack of pictures I took on this segment). So in that regard, I guess BA was lucky that only half my mind was functioning

But anyways, disclaimers now aside let's get to it. We landed at Terminal 3 and began the trek over to Terminal 5. We found our way to the Terminal 3->5 bus, but got stuck behind some sort of truck that was only moving about 5mph, so the ride took upwards of 15-20 minutes. After arriving at the Terminal 5 security area, we were in line for at least 15 minutes, after which our bag was pulled out for a secondary search. There was only 1 worker searching all the bags that were getting pulled out, and we waited 30 minutes before we were cleared. So the 4 hours layover that we had already evaporated to less than 2 by the time we found the Concorde Room.

I had booked a Cabana which was a nice way to get away from some of the chaos inside. We ordered up a couple classic English breakfasts which arrived quickly and were quite good. The cabana itself was pretty clean, with the only drawback being a toilet that is right in the middle of the room with no privacy. I did take a couple laps around the lounge and found it to be fine although very crowded. We both also went in for 15-minute spa treatments at the Elemis Spa next door.

Cabana at the CCR


Classic English breakfast


Around T-45 we headed to our gate for boarding, and it was extremely chaotic. We found our way to the Fast Track line, but were already behind a long queue of people, who were also behind a long queue of people waiting for pre-boarding. We finally got to the front, only to find the jet bridge was completely backed up as they were just using a single jet bridge to board an entire 747.

We finally made it on, and as I walked through the door and turned left, the excitement that I had for trying another F product was short lived as I realized my luck had finally ran out and would be getting the old F product today. I had even checked the day before and the schedule was showing the new F.

I went to my seat, and to add insult to injury there were a couple leftover almonds waiting for me on the seat. I brushed them off and sat down, at which point my wife looked over and said "well, we're not on Emirates anymore". I took a few minutes to play around with the seat which was definitely looking quite worn out, along with the worst IFE system I've come across in a while which had just terrible quality along with terrible selections. The whole first class cabin just looked so drab and dated, even compared to United.

During the boarding process amenity kits, slippers, and pajamas were distributed. I actually quite liked the pajamas that BA has, but struggled to change into them in the bathroom which was 1/10 the size of Emirates'.

After take-off the lunch service began, and while the service was very slow, the food was actually not bad. Overall, we felt that the service was just ok, and they definitely could have used more help as the first class cabin was full and we often times had to wait a long time before being served.

After eating, I requested turn down service and was one of the few passengers (maybe the only) that slept. I woke up just an hour before landing and had some tea and scones.

Again, for the reasons mentioned above I won't pile on and draw too many conclusions about BA, but we were definitely not impressed. In fact, we both felt that our United flight was better than our BA flight in all respects (perhaps other than the amenity kit and pajamas). We do have a SFO-LHR RT in F booked for next summer, so it will be a good chance to see if our first flight on BA was just an anomaly, or sadly the norm.

Lunch menu






Amuse bouche


Lobster appetizer


Soup


Steak, not as overcooked as I was expecting


Dessert buns


Rhubarb crumble


Thanks again to everyone who stopped by to read about our honeymoon, and hopefully there was some useful information in here to those that are planning future trips. We thought that we were done traveling for a while, but we just planned a last-minute trip for New Years, so my next trip report will be coming up much sooner than previously expected